35bed Privacy Policy – How We Protect Your Information

1. Introduction

35bed An international-standard online gaming platform serving players in Bangladesh and around the world. This Privacy Policy ("Policy") explains how the 35bed website (35bed.org) and mobile application, including what information we collect from you, how it is used, and the steps we take to protect your privacy.

By using 35bed's services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.

2. What Types of Data We Collect

35bed collects two types of information — data you provide directly and data collected automatically. Details are as follows:

Directly provided information:

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Home Address & Country
• National ID or passport number (for KYC verification)
• Payment-related information (mobile banking number, transaction ID)
• Communications and complaint information submitted to customer support

Automatically collected information:

• IP Address & Device Information
• Browser type and operating system
• Cookies & Local Storage Data
• Your activity and navigation patterns on the site
• Gaming History & Betting Information

Data Types	Purpose of Collection	Mandatory?
Name & Contact	Account Creation & Communication	Yes
Identity Documents	KYC Verification	Yes, for withdrawals
Payment Information	Transaction Processing	Yes
Device & IP	Security & Fraud Prevention	Automatic
Gaming History	Responsible Gaming Monitoring	Automatic

3. How We Use Your Data

35bed uses your information only for lawful and specific purposes. We never sell your data or share it with unnecessary third parties. The primary purposes for using your information are:

• Account Management: For registration, login, and account security.
• Payment Processing: To process deposits and withdrawals.
• KYC Verification: To verify identity and prevent fraud.
• Customer Support: To resolve your issues and complaints.
• Promotions & Offers: To inform you of relevant bonuses and offers based on your preferences.
• Security: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor gaming behavior and provide assistance where needed.
• Legal Obligations: To comply with regulatory requirements.

4. Data Sharing Policy

35bed takes your privacy extremely seriously. We never share your information with third parties except in the limited circumstances outlined below:

• Payment Processors: Only the minimum necessary data is shared with approved payment partners such as Mobile Banking, Nagad, or banks to complete transactions.
• Identity Verification Services: Authorized third-party verification agencies for the KYC process.
• Legal Authorities: Where disclosure is required by court order or government directive.
• Fraud Prevention: To assist relevant authorities in investigations into money laundering or cybercrime.

5. Cookies & Tracking Technologies

The 35bed website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored in your browser. We primarily use three types of cookies:

• Essential Cookies: Essential for login sessions and account security.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To analyze site usage and drive improvements.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

6. Data Protection Methods

35bed protects your data using industry-leading security technology. Our security framework includes the following measures:

• 256-bit SSL Encryption: All data transfers between your browser and our servers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security to protect account access.
• Firewall & DDoS Protection: Robust measures to defend against cyberattacks.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Data Masking: Payment details are never stored in full.

7. Your Data Rights

As a 35bed player, you have important rights over your own data. To exercise these rights, please contact our customer support:

8. How Long We Retain Your Data

35bed does not retain your information longer than necessary. As a general rule:

• Data is retained for as long as your account remains active.
• Even after account closure, certain data may be retained for up to 5 years due to legal obligations.
• KYC documents are retained for a minimum of 3 years after account closure.
• Transaction records may be retained for up to 7 years in accordance with financial regulations.

9. Data of Minors

35bed strictly does not collect information from anyone under the age of 18. If someone registers using a false age and this comes to our attention, the account will be immediately closed and all stored data will be deleted. We urge parents and guardians to ensure that minors do not access this platform.

10. Privacy Policy Updates

35bed may update this Privacy Policy from time to time. If significant changes are made, you will be notified via your registered email or through an in-app notification. The date of the latest update will be shown at the top of the page. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, please contact our FAQ Page Visit the page or contact customer support directly.